Frequently Asked Question

Yes. Although most cleaners only work from Monday to Friday, some cleaners are prepared to work at weekends.

Not normally. The cleaners have other clients and need to have a timetable. A few cleaners may be able to do this to accommodate your changing shift rotas at work.

Yes. All our cleaners have been vetted, insured and they can hold keys. 

Yes. The cleaner can do any reasonable domestic task, such as cleaning, ironing, making beds and general assistance. You specify the cleaning work directly with your cleaner. We cannot provide specialist nursing care. The cleaners should also not move heavy furniture or work at height, such as on ladders, due to the risk of injury.

If it is just a minor problem, it is best if you speak to the cleaner directly, as the cleaners can take it as criticism if it comes from us via you. If you are not happy with the cleaner and would like to change, you can let us know and we will (politely) stop the cleaner coming and assign a new cleaner to you.

Normally, the cleaner will use your cleaning materials and equipment, as many do not have cars and they cannot carry much. But we can also provide cleaning materials and equipments for extra cost.

You only need to pay the cleaner for the hours the cleaner works, not the cleaner travelling time.

We ask for as much notice as possible to avoid disappointment if requiring a specific date. Where possible we will endeavour to assist on the earliest date available for you and also with next day cleans if we have availability. We can usually help at short notice for additional cost (emmergency cleaning).

We ask that someone responsible is allocated to greet the team on arrival and hand them the list in priority to work through. If there is no one available it has to be pre agreed with the sales team on how they will gain access to the property and where the list will be. In the absence of a cleaning list the team will work through each room in the time permitted but please be advised that you may not have the jobs done that you would like done which is why we ask for the list.

Our clean teams will under take residential, commercial and industrial premises for one-off and regular cleans. Please speak to our sales team regarding your specific requirement and they will advise accordingly.

Yes! Your cleans are fully flexible until 18:00 the day before the clean – you can reschedule, skip or cancel any clean before this time without incurring any charge.
If less than two working days are given for a cancellation you will incur a minimum fee of 50% of the clean price.

Mcshine cleaning services staff are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaner staff to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer.

Yes, We require 2 hours minimum per cleaning visit, to ensure the cleaner’s travel costs are covered.

We will send cleaners depending on the work they are carrying out. We could send as minimal as 1 cleaner or as many as job require.

We need your name, address, phone number and if you are flexible which day and time of the week the cleaning is on, and a start date.
The day and time of the clean will be agreed to suit you. It would normally be on the same day each clean due to the cleaner’s rota with other clients.

We feel, no written guarantees are necessary. At the end of a clean if you are not satisfied, we will clean again until you are happy. 

If you know anyone seeking cleaning work, they are welcome to contact us as we often have vacancies.